Shipping Policy

At Sunglasses Sales, we’re committed to making your eyewear shopping experience as smooth and stylish as our products. Below you’ll find all the details about our shipping and returns policies to ensure complete transparency.

Shipping Information

We ship globally (excluding certain Asian and remote regions) using reliable carriers to ensure your stylish eyewear arrives safely.

Returns & Exchanges Policy

We want you to love your Sunglasses Sales purchase. If you’re not completely satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your items.

Our Simple 4-Step Return Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] within 15 days of receiving your order with the subject line “Return/Exchange Request”. Include:

• Your order number
• Product name
• Reason for return/exchange
• Preferred resolution (refund or exchange details)
• Confirmation that the item is in original condition with all tags and packaging

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you with:

• Return authorization number
• Shipping instructions
• Return address: 2446 Whitman Court, New Haven, US 06511

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories and tags. Include a copy of your order confirmation and ship to the provided address.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once received, our quality team will inspect the item within 3-5 business days. You’ll receive an email notification once processed.

Refund Information

• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days after we receive and approve your return
• Bank Processing: Additional 5-10 business days for the refund to appear in your account
• Deductions: Original shipping fees are non-refundable

Exchange Information

For exchanges:

• Specify the replacement item in your return request
• We’ll ship your new item within 1-2 business days after receiving your return
• You’ll receive tracking information via email
• For higher value exchanges: Pay the difference
• For lower value exchanges: We’ll refund the difference

We cover standard shipping costs for replacement items.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement at no additional cost.

International Returns

For our international customers (excluding certain Asian and remote regions):

• You are responsible for any customs fees or duties associated with returns
• Return shipping costs are not refundable
• Processing times may be slightly longer