Welcome to Sunglasses Sales FAQs! We’ve compiled answers to the most common questions about our stylish eyewear, shipping policies, and more. Can’t find what you’re looking for? Contact our friendly customer service team at [email protected].
Product Questions
What types of eyewear do you offer?
We specialize in designer-inspired eyewear for fashion-forward individuals. Our collections include:
- Lightweight Sunglasses (perfect for all-day comfort)
- Men’s Sunglasses (bold, masculine styles)
- Women’s Sunglasses (trendy and chic designs)
- Women’s Eyeglasses (fashionable prescription-ready frames)
- Accessories to complement your eyewear
Are your sunglasses UV protected?
Yes! All our sunglasses offer 100% UV protection to keep your eyes safe while looking stylish. Our lenses block both UVA and UVB rays.
Do you offer prescription lenses?
Currently, our Women’s Eyeglasses collection offers frames that are prescription-ready, but we don’t provide lens customization. You’ll need to have lenses fitted by your optician.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries! However, we currently cannot deliver to select regions in Asia and some remote areas. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) – Faster delivery via DHL/FedEx (10-15 business days after processing)
- Free Shipping – For orders over $50 via EMS (15-25 business days after processing)
How can I track my order?
Once your order ships, we’ll email you tracking information. You can use this to follow your package’s journey right to your doorstep! Both our shipping methods include tracking.
Returns & Exchanges
What’s your return policy?
We want you to love your eyewear! If you’re not completely satisfied, you may return unworn, undamaged items in their original packaging within 15 days of delivery. Please contact us at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your bank.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur because: (1) Your billing address doesn’t match what your bank has on file, (2) Your card has insufficient funds, or (3) Your bank flagged the transaction as suspicious. Contact your bank or try an alternative payment method.
Account & Order Management
Can I change my order after placing it?
We process orders quickly to get your eyewear to you fast! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
How do I contact customer service?
Our friendly team is always happy to help! Email us at [email protected] for any questions about your order, products, or our policies. We typically respond within 24 hours during business days.
Where is your company located?
Sunglasses Sales is based at 2446 Whitman Court, New Haven, US 06511. While we don’t have a physical retail store open to the public, we welcome any mailed correspondence to this address.
Sunglasses Sales – Where style meets convenience, one delivery at a time.
Have more questions? Contact us anytime!